Refund policy

Custom and personalized items

Most of what we sell is made just for you: team store gear, Holiday Shop shirts, and anything with a team design, name or number. These items are final sale. We cannot take them back or exchange them for a different size or color. Please check the size and the spelling of any name before you order. We print names and numbers exactly as you type them.

If we made a mistake

If your order arrives damaged, misprinted, or is not what you ordered, we will fix it. Email Sales@smithteamsales.com or call or text 615-417-5853 within 14 days of getting your order. Send your order number and a photo of the problem. We will reprint or replace the item at no cost to you, or refund it if we cannot.

Plain catalog items

Items from our Catalog with no decoration (such as pants, socks, belts, helmets and bags) can be returned within 30 days of delivery if they are unworn, unwashed and in the original packaging. You pay the return shipping. Contact us first so we can tell you where to send them.

Cancelling an order

You can cancel within 24 hours of ordering. After that we may have already ordered your blank garment or started production, and the order cannot be cancelled.

Refunds

Approved refunds go back to your original payment method. Your bank may take 5 to 10 business days to show it. Shipping charges are refunded only when the mistake was ours.

Questions

Smith Team Sales, 129 Commerce Drive, Hendersonville, TN 37075. Call or text 615-417-5853, or email Sales@smithteamsales.com. Monday to Friday, 8 am to 4 pm.