Shipping policy
Where we ship
We ship within the United States.
Shipping rates
- Standard: $8.00
- Standard, orders of $70 or more: Free
- Express: $15.00
How long it takes
Most items are made to order. We print or embroider your order here in Hendersonville before it ships.
- Most orders ship in 7 to 10 business days after you order. Holiday Shop orders are made first; see below.
- Once shipped, standard delivery takes about 5 to 7 business days and express about 2 to 3 business days.
Team stores
Many team stores have a closing date, shown on the store's page. Orders from those stores are made after the store closes, so everyone's order is produced together. Your order ships to the address you enter at checkout, unless your coach or organizer has arranged one delivery for the whole team. In that case your order is bagged and labeled with your name and delivered with the team's.
Holiday Shop
The Holiday Shop is open through December 20, 2026. We make Holiday Shop orders first. Orders placed by December 10 arrive before Christmas. Orders placed after that date may arrive after December 25.
Tracking
We email a tracking number when your order ships.
Wrong address, lost or damaged packages
Please check your address before you pay. If a package comes back to us because of a wrong address, we will contact you, and a second shipping charge may apply. If your package is lost or arrives damaged, contact us within 14 days and we will sort it out with the carrier.
Questions
Call or text 615-417-5853, or email Sales@smithteamsales.com.